Cancellation & Refund Policy

Cancellation & Refund Policy:

Vehicles up to 8 passengers:

  1. Cancellation of standard booking can be made up to the point the driver leaves base, with out charge.
  2. If passengers do not appear at the time and place designated as pickup point, all monies paid will be non-refundable and/or client will be invoiced for full cost of the booked travel.
  3. We reserve the right not to carry any passenger(s) should the passenger(s) have excessive luggage that would result in the vehicle being overloaded and unsafe on the road. In these circumstances no refund will be made.
  4. Cancellation of multiple vehicle bookings by clients for special events, if cancelled within 5 days of the start of the period of hire, 100% of all monies paid will be non-refundable.

Minibus and Coaches:

  1. If the total price of the booking is £280.00, we will require payment in accordance with our payment terms of 7 days prior to travel.
  2. If cancelled 7 days prior to the booking, no charge will apply.
  3. Cancellation of booking within – 7 days and 48 hours from the start date of hire, 50% charge will apply.
  4. Cancellation of booking within 48 hours and from the start date of hire, Full charge will apply. 100% of monies paid will be non-refundable.

Weddings, Proms, Funerals and other Platinum Bookings:

  1. A 25% Deposit is requested at the time of booking, this is non-refundable in the event of cancellation. Unless the booking is within 7 days of the hire date in which case full payment will be required at the time of booking. Refund is subject to:
    • Cancellation after booking, the deposit is non-refundable.
    • If cancelled 121 days prior to the date of hire 66% of the booking value is refundable.
    • If cancelled 8 to 120 days prior to the hire 33% of the booking value is refundable.
    • If cancelled within 7 days the full booking value is non-refundable.
  2. If passengers do not appear at the time and place designated as pickup point, all monies paid will be non-refundable and/or client will be invoiced for full cost of the booked travel.
  3. Force Majeure – We will use reasonable means to ensure that the vehicle(s) arrives on time to begin the hire and that it reaches its destination on time. We will not incur any liability whatsoever in the event of any delay due to causes or circumstances beyond its control. Instances of this include Road closures, Road Accidents, Police Incidents, Weather conditions, administrative errors, Vehicle Breakdowns, this list is not exhaustive.
  4. Unless instructed otherwise by the client, the driver will follow the route considered the most appropriate on the day of travel. Our chauffeurs will do their best to follow the best route and use route finding technologies available to them.
  5. We will not allow the throwing of coins or other objects near its vehicles or driving its vehicles over objects of any sort, what so ever. If any damage is caused to the vehicles the hirer will be fully liable and will forfeit the deposit and hire money and the vehicle hire will be cancelled immediately.
  6. We may provide subcontracted vehicles occasionally. These vehicles will be of a similar specification to the one booked. We also reserve the right to change your vehicle or chauffeur at any time if necessary, again the vehicle will be of a similar specification to the one booked, we reserve the right to change the vehicle colour where required and we will always try to provide the requested number plate but due reasons outside of our control and due to point 3 above, we may not be able to provide the original requested number plated or colour of vehicle requested at the point of booking.
  7. If there are any changes or variations including extra mileage to the journeys other than what was agreed at the time of booking, the client will be charged extras in accordance with the company pricing structure please ask for details. Your booking may also be subject to additional waiting time, car park charges and congestion charging as discussed during your quotation or journey if applicable.